SCP25 – £30,804

IT Technical Support Officer

As one of Scotland’s largest construction companies, with a turnover of circa £200m, City Building provides a range of repairs and maintenance, construction, manufacturing, and refurbishment activities across the public, private, and third sectors.

At City Building, people are at the heart of everything we do. Our people have made our award-winning business the success it is today and as it continues to grow; we want them to be the best they can be and to reach their potential.

We have an exciting opportunity for an experienced IT Technical Support Officer. This excellent opportunity has arisen to provide technical support to all customers, assisting with any hardware (including mobile) and software problems.

The IT Technical Support Officer role has responsibility for the design, deployment, configuration, and maintenance of desktop and end-user computing environments within City Building. The role involves ensuring that desktop systems, software, and peripherals meet the needs of end-users while adhering to security and performance standards.

Core technical/functional skills required:
• Proven experience in desktop engineering, deployment, and support in enterprise environments.
• Ability to customise desktop configurations, group policies, and user profiles to align with organisational requirements and standards.
• Proficiency in configuring, deploying, integrating, and troubleshooting desktop operating systems (e.g., Windows 10/11) and common productivity applications (e.g., Microsoft Office 365 – Outlook, Word, Excel, PowerPoint, Teams).
• Experience of desktop imaging solutions to streamline the deployment process and ensure consistency across multiple devices.
• Knowledge of desktop tools (such as Microsoft InTune/SCCM/MDT or similar) for automated deployment, management, and security.
• Familiarity with desktop virtualisation technologies (such as Windows Virtual Desktop/Remote Desktop Services. VMware Horizon, Citrix Virtual Apps and Desktops, or similar).
• Knowledge of desktop security best practices and experience implementing desktop security controls and monitoring solutions.

Desired additional technical/functional skills:
• Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator Associate/ Microsoft Security, Compliance, and Identity Fundamentals, or similar.
• Hands-on experience of scripting solutions (such as Microsoft PowerShell, Python, and Bash).

We offer a wide-ranging generous benefits package including a pension scheme and access to enhanced leave and sick pay arrangements. As well as a competitive salary we offer a staff discount scheme and family-friendly policies and currently operate hybrid working within the team, however, initial engagement will be 3 months full-time in the office with a move to hybrid working thereafter.

If you feel you have the necessary skills or experience to undertake this role then please forward your CV along with a supporting statement to our HR Section, 350 Darnick Street, Glasgow G21 4BA, or email by close of business on Friday 3rd May 2024.

IT Technical Support Officer – Job Profile

Supporting Statement