Customer Resident Liaison Officer (Gas)

Salary – (£20,437 – £31,045)

Now one of Scotland’s largest construction companies, we provide a range of repairs and maintenance, manufacturing, construction and refurbishment activities across the public, private and third sectors.

As well as providing the largest construction craft apprenticeship programme in Scotland, we also operate Royal Strathclyde Blindcraft Industries (RSBi), one of the largest supported manufacturing businesses in Europe. RSBi employs over 250 people, more than 50% of whom have a disability.
Our unique social ethos of building a sustainable future underpins our drive to deliver excellence across a wide range of high quality construction and manufacturing operations. These include Repairs and Maintenance, Design and Build Construction projects, New House Building, major investment and refurbishment, manufacturing and specialist services including district heating, solar thermal and solar PV installations.

We have an exciting new opportunity within our Gas Team for a Customer Resident Liaison Officer to work between our investment projects in both Glasgow and Dumfries & Galloway areas.

As the first point of contact for City Building you will act as a primary link with residents/residents associations and the Gas Team ensuring excellent customer service is provided at all times.

You will have a direct responsibility to ensure that the installation, servicing and repairs programme works proceed as planned and ensure daily contact with the residents advising them on the scope and sequencing of work.

You will manage all resources related to your business activities and you will be required to provide relevant management information for all aspects of your business activity including key performance indicators. You will liaise closely with the client’s Contract Administrators and the LHO staff and provide a flexible working arrangement to suit customers and clients availability including attending evening meetings. A further key requirement of the post is to accurately and timeously complete and update all relevant paperwork and/or electronic data systems with regards to works completed on site.

This post will involve travel both within the Glasgow and Dumfries & Galloway areas therefore a current valid driving licence is essential.

You will be an integral part of the business and will be enthusiastic, customer focused and have a flexible approach to working hours. You will have excellent inter personal, organisational and communication skills and be able to deliver excellent customer service at all times. You should have a demonstrable track record in customer services and possess good IT skills. You will be required to have a flexible approach to this role and in your contribution to the success of the business.

Hours of work are 37 per week to be worked flexibly to suit the needs of the business.

Salary placing will be dependent on skills and experience. In addition, we offer a wide-ranging generous benefits package including pension scheme and access to enhanced leave and sick pay arrangements.

If you feel you have the necessary skills and experience for this role then please forward your CV along with a personal supporting statement to no later than Wednesday 1 September 2021.

Customer Resident Liaison Officer Gas – job profile