SCP19-22 (£28,360 – £30,331)
Admin Assistant RSBi
City Building provides a range of repairs and maintenance, manufacturing, construction and refurbishment activities for Glasgow City Council and Wheatley Housing Group’s citizens and customers as well as other public, private and third sector organisations.
City Building operates both the largest construction craft apprenticeship programme in Scotland, and Royal Strathclyde Blindcraft Industries (RSBi), one of the largest supported manufacturing businesses in Europe, around 200 people, more than 50% of whom have a disability.
Our accreditations include, ISO45001, ISO 14001 and ISO 9001:2015. We are current recipients of a Queen’s Award for Enterprise Promoting Opportunity and Investors in Young People Platinum award. Both these accolades recognise our focus on investing in and growing a skilled staff base.
We are currently recruiting for an Admin Assistant to join our RSBi Window Section.
The Admin Assistant plays a key role in supporting the RSBi Window Section by providing high-quality administrative and customer service support throughout the full sales process. You will take ownership of orders from initial enquiry through to completion, ensuring customers receive timely updates and a smooth, professional service.
In this role, you will be the first point of contact for client enquiries, handling incoming calls and emails via your individual inbox and sale inbox. You will respond promptly and professionally with quotes, product information, or resolutions in line with our Customer Charter. A good level of numeracy is essential, as you will prepare accurate quotes, calculate product quantities, and apply discounts where appropriate.
Working closely with production teams, you will coordinate job bookings, arrange deliveries and collections, and follow up with customers after installation to ensure satisfaction and resolve any queries.
Proven administrative experience and proficient knowledge in Microsoft Office Software is essential. A relevant qualification/certification in Administration or equivalent and experience within a sales/estimating or handling complaints is advantageous.
You will be required to have a flexible approach to this role. Your contracted hours of work will be 35 hours per week to be worked to suit the needs of the business.
Please refer to the role profile for further details on the role however if you would like to have an informal chat about the role then please contact:
• Niall Jack Tel No: 07764 981 427
If you feel, you have the necessary skills and experience for this role then please forward your CV along with a completed Supporting Statement to the People Services Team, Recruitment@citybuildingglasgow.co.uk by Friday, 5 September 2025
