SCP23-26 (£31,045 – £32,959)
Customer Service Co-Ordinator (4 on 4 off)
City Building provides a range of repairs and maintenance, manufacturing, construction and refurbishment activities for Glasgow City Council and Wheatley Housing Group’s citizens and customers as well as other public, private and third sector organisations.
City Building operates both the largest construction craft apprenticeship programme in Scotland, and Royal Strathclyde Blindcraft Industries (RSBi), one of the largest supported manufacturing businesses in Europe, around 200 people, more than 50% of whom have a disability.
Our accreditations include, ISO45001, ISO 14001 and ISO 9001:2015. We are current recipients of a Queen’s Award for Enterprise Promoting Opportunity and Investors in Young People Platinum award. Both these accolades recognise our focus on investing in and growing a skilled staff base.
We are currently recruiting for a Customer Service Co-Ordinator (4 on 4 off) to join our Contact Centre.
The role will be to provide excellent standards of customer care, and professionalism throughout our call handling service in relation to the delivery of services in line with Business needs.
This includes call handling and raising of repairs in our Servitor system for all Housing Association clients, GCC departments and other ALEOs, as well as stair and back court lighting repairs and enquiries.
In addition, you will liaise with front line repair operatives for “no entries” for repairs/services, including logging no access card numbers in the servitor system and liaising with the Tenant or Housing Association to ensure appropriate arrangements are made with the customer to re-schedule the repair to suit their needs.
You will assist in the processing of customer enquiries efficiently and effectively ensuring that all operating and quality standards are adhered to safeguard the interests of the LLP at all times.
Proven call handling and customer service experience is essential.
Your contracted hours of work will be 40 hours per week on a 4 on 4 off basis to be worked to suit the needs of the business. As an employee of City Building, you will also receive the following benefits:
– A rewarding career with a competitive salary.
– Access to contributory pension scheme – Strathclyde Pension Fund.
– Excellent annual leave entitlement
– Enhanced maternity, paternity, and adoption/shared parental leave.
– Access to excellent health and wellbeing initiatives.
– Access to a discounted gym membership.
Please refer to the role profile for further details on the role.
If you feel you have the necessary skills and experience to undertake this role, then please forward your CV along with a complete Support Statement to the People Services Team, recruitment@citybuildingglasgow.co.uk by close of business by Sunday, 7 September 2025
