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“Excellence is one of our core values and we recognise that this must, first and foremost, be our top priority.
“Our residents, customers and partners will recognise us as delivering outstanding levels of customer focus, quality and value.”
Sharon Wearing, Executive Director
City Building is committed to “Building a Sustainable Future” for our customers, clients and partners.
How we deliver for our customers is our principal priority in our strategies, operational and delivery activities.
We use customer feedback and views as an opportunity to improve what we do and support improvements to our service delivery.
Our mission is to contribute excellence in construction, repairs, maintenance and training to customers, our employees, partners, suppliers and the local communities in which we work. We are adept at removing barriers that get in the way of delivering excellent customer service.
We use exemplar business improvement techniques to optimise our success in obtaining and increasing our quality accreditations, empowering our workforce to deliver excellent customer service and map and share best practice across the organisation.
Percentage of homes meeting the Scottish Housing Quality Standard 2023/2024
Scottish Average: 84.4%
Average number of hours taken to complete emergency repairs 2023/2024
Scottish Average: 4
Average number of days taken to complete non-emergency repairs 2023/2024
Scottish Average: 9