As you would expect from a company of our size and experience, we have a considerable range of in-house support services, to ensure the smooth operations of our business. We also deliver a combination of these services to other organisations, where they do not have the resources to fulfil these functions from within their existing teams.

Our 24 hours a day, 365 days a year Contact Centre is available is available to handle your inbound and outbound customer service needs. We can store and distribute any contribution of materials via our stores and distribution centre, whilst our hire desk can provide anything from power tools and access equipment, through to aerial platforms and site accommodation. We also provide audit services, a range of human resources services and marketing and business development support.

All these services are delivered by our experienced, dedicated teams and backed by our commitment to excellent customer service, giving you maximum return on your support services investment.

Services we can offer include:

Contact Centre

• • Call handling service available 24 hours a day, 365 days a year
• • Inbound and outbound Contact Centre, including customer service enquiries, callbacks and logging appointment requests
• • Customer enquiries and complaints

Stores and Distribution

• • Comprehensive materials management service
• • Storage and distribution of materials to other departments, local authorities and commercial organisations across Scotland
• • Storage and delivery of a wide range of materials, from small to very large items

Hire Desk - Fleet/Plant

• • Plant hire, including power tools, access equipment, aerial platforms and site accommodation
• • Skip hire
• • Fleet management of internal and external hire vehicles
• • Technical support

Facilities Management

Our professional and flexible service is available to manage and administer any combination of your:

• • Property and assets
• • Buildings and grounds
• • Security
• • Fleet
• • Cleaning Services

HR Services
You can benefit from our experience in a wide range of HR issues, covering people management, resourcing, recruitment and employee relations. We offer professional advice on employment legislation, reward, remuneration and benefits, as well as comprehensive advice on health and safety legislation and compliance.

Marketing and Business Development Services
Our dedicated, in-house marketing and business development teams are well placed to offer a range of services to help you grow your business. We will work with you to develop sales and marketing strategies, target new markets and help deliver your business objectives.

Audit Services
We offer a full range of audit services, from post inspections and provision of operational support and technical reports, through to special investigations and claims management.

Why use City Building Support Services?

• • Dedicated, full-time staff
• • Fully qualified, experienced professionals in their specialist fields
• • Competitive rates
• • Full accreditation to all relevant standards
• • A socially inclusive partner, via our commitment to the skilling and employment of young people from all backgrounds
• • Access to a wide range of complementary trades and construction services, as part of the City Building organisation
• • Strong Health & Safety culture